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Accidents Happen

No Comments » carries an interesting story today.  In a letter to their travel columnist, a reader reports on an unfortunate accident that resulted in the writer and the writer’s partner cancelling their first cruise.  Both travellers, excited by the adventure that lay ahead, arrived in Miami 2 days prior to their ship’s departure.  The first night, the writer fell in a park and suffered several leg fractures.  Immediate surgery was indicated.  The disappointed cruisers flew home.

Once home, they threw themselves on the mercy of Carnival Cruise Lines, at the suggestion of their online travel agency.  Carnival has offered the couple the equivalent of 50% of their cruise fare as on board credit to be used on the next cruise they purchase from the line.  This response, characterized by the letter writer as “utterly unacceptable”, is what elicited the written plea for help.

I have no idea which online agency the writer used, or how prominently the website encourages travel insurance.  I do think it is probably easier to ignore the suggestion on the screen than it is when someone expresses that admonition verbally.  This is, in any case, a painful and disappointing situation that could have been ameliorated to a certain extent by travel insurance.

In 23 years of selling travel, an important point has been hammered home time and time again  –  life happens.  No matter how certain a traveller may be that nothing is going to keep them from their trip, there are no guarantees.  I strongly suggest travel insurance for substantial travel expenses.  I’ve watched too many close calls, significant losses avoided by the simple act of purchasing insurance.  I’ve also sadly watched some clients lose thousands of dollars because they decided travel insurance wasn’t worth the cost.  Spend a little bit more, be prudent, buy insurance.

You can find the article here.

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